When can I speak to someone?

Our Chat Service is accessible 24/7. We have Nutrition Advisors ready to help every day from 8 a.m. - 8 p.m. CST, and Licensed Vet Technicians ready to help Monday to Friday, 8 a.m. - 8 p.m. CST.

Absolutely. PETconnect is totally and completely free. This is one way the IAMS™ brand brings to life its mission to keep pets healthy for life.

Can I get a copy of the conversation?

Yes. When you’re done talking with the expert, a copy of the conversation can be emailed to you upon request. You can also print or save a copy of the transcript by clicking on the 3 dots in the upper left of the chat window and selecting Download Transcript.

What can it NOT help with?

PETconnect can provide general nutrition and wellness advice and information only. It does not provide specific health guidance, diagnose, treat symptoms or conditions, or prescribe medication. If you are concerned about your pet’s well-being, PETconnect encourages you to contact your veterinarian immediately.

What kind of questions will they be able to help me with?

They can discuss nutrition and feeding suggestions, general pet wellness information, and training and behavior related questions.

Can I speak to a real person?

Yes. We have Nutrition Advisors and Licensed Vet Technicians available to speak with you right away.

male dog owner petting puppy dogs ear as puppy has paws on pet owner while pet owner looks at pet advice app

Open PETconnect Chat

FREE EXPERT ADVICE AT YOUR FINGERTIPS

PETconnect by IAMS™ can help answer questions about your cat or dog by connecting you with a Nutrition Advisor or a Licensed Vet Technician straight away.

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Instant
answers

The chat service can answer any questions you have about IAMS™ pet food products.

Free
chat

Free live chat with Nutrition Advisors and Licensed Vet Technicians.

Immediate
peace of mind

Relax. Now that your questions have been answered, you know you have a place to turn to for guidance anytime.

CONCERNED YOUR PET IS EXPERIENCING AN EMERGENCY?

We recommend reaching out directly to your veterinarian or local Emergency Clinic. If you are in need of emergency care, we have veterinary partners here to help. Please use the following links to locate a hospital near you:

Banfield Pet Hospitals (opens in new window)

VCA Animal Hospitals (opens in new window)

BluePearl Pet Hospitals (opens in new window)

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WHAT’S A VET TECHNICIAN?

Licensed Vet Technicians can provide veterinary advice across a wide variety of topics, compliant with the American Veterinary Medical Association (AVMA) guidelines.

hispanic female vet with glasses in veterinarian office holding kitten, examining cats health

OUR VET TECHNICIANS WILL:

• Ask relevant pet information to effectively assess the situation.
• Provide personalized recommendations and action plans to proactively manage your pet’s health.
• Assist by connecting you with a local provider if necessary.
• Always offer empathy and support.

male vet in veterinarian office holding puppy dog, examining dogs health

WHAT CAN OUR EXPERTS HELP WITH?

Nutrition

Get advice on food and treats for your pet and learn how and when to feed them.

Well-being

Get information about health conditions and life-stage needs, and discuss how to be proactive to help keep your cat or dog healthy for life.

Behavior

Discuss any training and behavior questions you may have. From puppy training to healthy weight to your pet’s behavior at every life stage.

A SERVICE DESIGNED AROUND YOU

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Expertise

Expert knowledge you can trust from Nutrition Advisors and Licensed Vet Technicians.

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Clarity

A trusted source to demystify the complexity of pet parenthood.

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Ease

PETconnect is at your fingertips or in your pocket, whenever you need us.

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Personal

Bespoke and tailored advice for you and your pet.

Free

Chat as much as you need and never pay a penny.

FAQs: No question is too big or too small.

All Questions PETconnect

6

When can I speak to someone?

Our Chat Service is accessible 24/7. We have Nutrition Advisors ready to help every day from 8 a.m. - 8 p.m. CST, and Licensed Vet Technicians ready to help Monday to Friday, 8 a.m. - 8 p.m. CST.
Is this really free?

Absolutely. PETconnect is totally and completely free. This is one way the IAMS™ brand brings to life its mission to keep pets healthy for life.
Can I get a copy of the conversation?

Yes. When you’re done talking with the expert, a copy of the conversation can be emailed to you upon request. You can also print or save a copy of the transcript by clicking on the 3 dots in the upper left of the chat window and selecting Download Transcript.
What can it NOT help with?

PETconnect can provide general nutrition and wellness advice and information only. It does not provide specific health guidance, diagnose, treat symptoms or conditions, or prescribe medication. If you are concerned about your pet’s well-being, PETconnect encourages you to contact your veterinarian immediately.
What kind of questions will they be able to help me with?

They can discuss nutrition and feeding suggestions, general pet wellness information, and training and behavior related questions.
Can I speak to a real person?

Yes. We have Nutrition Advisors and Licensed Vet Technicians available to speak with you right away.

SEE ALL

Open PETconnect Chat